Sometimes we have found that a customer had made a large investment in software licenses Business Intelligence, and then used only a small part of what is acquired.
The most common case is to be acquired BI software and is only used to make reporting operational, rather than use the analytical possibilities of the product. Or that instead of creating new reports are designed to exploit the possibilities offered by a suite of BI, is requested or make only a migration of existing reports on an old platform reporting.
The problem is that usually occurs after having invested heavily can be a feeling that has not improved much and cause some dissatisfaction with the software.
Sometimes it also happens that licenses are being purchased, but after booting the project will not resort to external specialized consulting services, although the staff of the IT department does not have enough experience to implement a BI system.
You agree with us? Someone has been found in similar situations? I think there may be other causes?