This post was contributed by Jessmyn Solana of Interact.

A few decades ago, department stores like Macy’s and JCPenney dominated the retail scene. These brands had a huge customer base with different price points and locations across the world. The competition revolved...

Just a few short years ago, mortgage processing relied heavily on physical document collection and in-person interactions. This made closing on a home a time-consuming and inefficient experience. With no better options available, clients and loan officers just accepted this inefficiency as “part of the process.” 

However, consumer...