Nowadays, there’s no shortage of various technological means allowing companies to improve their customer support. For example, for that purpose, companies can rely on artificial intelligence, machine learning, or natural language processing. The primary purpose of applying these technologies in customer support is to free human personnel from the pressure and speed up processing clients’ requests.

Cloud migration presupposes migration of the existing legacy application deployed on an on-premise server to the virtual computer server — cloud. Its main task is to provide access to the information on the cloud storage and delivery of the virtual “hardware”. Main benefits of app migration: 

• Cost-effectiveness

• Scalability

• Data Safety

• Leveraging of New Technologies

Data lakes are a way of accumulating and processing data without any predefined structure, the purpose of which is not determined at the moment. Just as data lakes, warehouses were initially created for enabling enterprises to store large sets of information and process it. On the contrary to that approach, data warehouses contain data that was previously processed to match the following operations better.

Industrial IoT or IIoT is a subset of a well-known IoT we use in our everyday life. Unlike traditional IoT which is normally used by ordinary consumers to enhance quality of life and for fun, industrial IoT is used at industrial level. Main benefits of Industrial IoT: 

• Predictive Maintenance

• Predictive Quality

• Asset Tracking

• Remote  Monitoring

• Overall Expenses Reduction

Discovery phase is the initial phase of a software project, which helps to define its goals, scope and limitations. Owing to this phase, there is a possibility to analyze the information related to the project, and to understand the target audience of the future software product.

Customer Relationship Management (CRM) systems are irreplaceable tools for building long-term relationships with customers. They are used in the variety of industries. Here are five of them: 

• Healthcare

• Retail Industry

• Hotels/Hospitality

• Financial Services

• Manufacturing

Custom software is a better choice in comparison with an off-the-shelf solution: 

• Because Developed Particularly for You

• Because It’s Fully Scalable and Flexible

• Because of the Higher Security

• Because You Can Select the Development Environment

• Because there Is a Wide Selection of Companies Offering Custom Software Development Services

There is a principal difference between business intelligence and business analytics. 

Business Intelligence allows representing all collected info in a way allowing to interpret it without any significant issues and extracting essential insights from it. Business Analytics enables the utilization of data for predicting how productive your future actions will be and how they’ll affect you.

Mobile application is nowadays a must for almost any business. Here is the list of main benefits that a mobile app may yield to a real estate business: 

• Enhanced Communication with Customers

• Advanced Targeting

• Maximizing Market Reach

• Property Sales Increase

• Handling Loads of Paperwork

CRM migration can be described as a process of migrating customer-related information from your current CRM system to a new one. If you want to learn the details related to CRM migration, please read the article CRM Data Migration Checklist: Reasons and Nuances