Noticias y recursos sobre Business Intelligence
Notes from the Conference by Ramón Sánchez Bayton, General Director of GAIN Dynamics, at EGADE Business School Monterrey. The content is structured sequentially according to the talk. (Talk in spanish)
A client has a life beyond that of customer that is unknown to the company - you have to recompose the puzzle with external data.
Compare your own company to competitors and country economics (Oxford Economics).
The "new client" has access to more information more quickly, likes to share, often immediately; the lidership of the great anonymous; social networks;
The "new client" is hard to manipulate; impossible to control what people say about you; information about you comes from many sources; also a mutichanneled interaction with the clients is much more difficult to administer.
Which parent has never had to face this question? The idea of creating an interactive dashboard comparing the nutritive values of a BigMac against other foods came when replying for the 100th times to this question.
Here is the result accessible from your PC/iPad..
Percentage of companies innovating with cloud expected to double by 2015
The number of enterprises turning to cloud computing to revamp existing business models will more than double in the next three years, as business leaders move to capitalize on the rapid availability of data and the growing popularity of social media, according to a new study released today by IBM. Businesses that embrace the transformative power of cloud will have a significant advantage in the race to introduce new products and services and capture new markets and revenue streams.
To better understand the shift in how organizations use cloud today and how they plan to employ it in the future IBM, in conjunction with the Economist Intelligence Unit, surveyed more than 500 business and technology executives…
The company combines its expertise in the European healthcare industry with Quiterian DDWeb’s analytical capabilities to provide the US organizations with specific and customized business solutions
Miami, FL, July 20, 2011 – Its expertise in the European health sector, public and private, has led Quiterian to develop a strategic health business unit in the US Eastern coast, that will be conducted from the US headquarters, in Miami (FL)
Since its foundation in the year 2003, Quiterian has achieved a large number of successful experiences within the European healthcare industry, both in public and in private institutions. Many clinics and hospitals, blood and organs banks, mutual insurance companies and other healthcare services have taken a stake on Quiterian DDWeb and on its advanced…
Decrease process complexity
Dynamic processes can be overly complex with multiple paths and complex routing. Extracting the decision and putting it first creates a dynamic process—one driven by the specific customer, case or transaction—without increasing process complexity.
A European agency took this approach and found it had one simple, decision-intensive process, not the 30 processes it had expected.
Explicit decision handling also increases the rate of straight through processing (STP) and reduces the number of processes that wait while items are put on worklists or in queues. This marriage of explicit decisions and process management keeps transactions moving with only exceptions ending up on worklists. Staff can then focus on higher value activities.
An insurance company used…
